Acuity Hearing Privacy Policy
Acuity Hearing is committed to respecting the privacy of your personal information. Our handling of personal information is subject to the Privacy Act 1988 (Cth).
This Policy sets out our personal information management practices. Throughout this Policy, we refer to your ‘personal information’ which means information which identifies you as an individual or from which you can be reasonably identified. Your name, address and telephone number are examples of personal information. ‘Health information’ is a type of sensitive personal information that relates to your health.
Acuity Hearing is committed to respecting the privacy of your personal information. Our handling of personal information is subject to the Privacy Act 1988 (Cth).
This Policy sets out our personal information management practices. Throughout this Policy, we refer to your ‘personal information’ which means information which identifies you as an individual or from which you can be reasonably identified. Your name, address and telephone number are examples of personal information. ‘Health information’ is a type of sensitive personal information that relates to your health.
Collection and use of personal information
We only collect personal information that is reasonably necessary for our functions and activities as a hearing healthcare provider.
We collect personal information through a variety of channels, including our website, online forms, appointment booking systems, AI-powered chat and voice assistants, telephone enquiries, email correspondence, and during consultations. Information collected may include your name, date of birth, telephone number, email address, appointment details, and health information relevant to the services we provide.
We use secure third-party service providers to assist with appointment scheduling, patient communications, data processing, and practice management. Personal information collected through these services may be securely transferred to our internal systems for the purpose of providing hearing healthcare services, managing appointments, sending appointment reminders, communicating with patients, and maintaining clinical records.
For example, we collect your name and contact details so that we can provide hearing services, communicate with you regarding appointments, and arrange ongoing care where required. We may also collect health information to ensure that we provide appropriate clinical services and recommendations. This may include information that is automatically stored by hearing aids that we supply, which can assist us in understanding and optimising your hearing aid performance. Such data may be transferred to and processed by hearing aid manufacturer applications or related services if you choose to use them.
Some of our service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is protected and handled in accordance with applicable Australian privacy laws.
We will only collect health information with your consent or otherwise in accordance with the law.
We may at times collect and use cookies on our website, which may be used by, and on, third-party websites that host our online advertisements. You may choose to disable cookies through your internet browser settings.
We may use the personal information we collect to better understand your hearing healthcare needs and to improve the services we provide.
You have no obligation to provide any information requested by us. However, if you choose not to provide certain information, we may not be able to provide you with the services or products that depend on the collection of that information.
We only collect personal information that is reasonably necessary for our functions and activities as a hearing healthcare provider.
We collect personal information through a variety of channels, including our website, online forms, appointment booking systems, AI-powered chat and voice assistants, telephone enquiries, email correspondence, and during consultations. Information collected may include your name, date of birth, telephone number, email address, appointment details, and health information relevant to the services we provide.
We use secure third-party service providers to assist with appointment scheduling, patient communications, data processing, and practice management. Personal information collected through these services may be securely transferred to our internal systems for the purpose of providing hearing healthcare services, managing appointments, sending appointment reminders, communicating with patients, and maintaining clinical records.
For example, we collect your name and contact details so that we can provide hearing services, communicate with you regarding appointments, and arrange ongoing care where required. We may also collect health information to ensure that we provide appropriate clinical services and recommendations. This may include information that is automatically stored by hearing aids that we supply, which can assist us in understanding and optimising your hearing aid performance. Such data may be transferred to and processed by hearing aid manufacturer applications or related services if you choose to use them.
Some of our third-party service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that personal information is protected and handled in accordance with applicable Australian privacy laws.
We will only collect health information with your consent or otherwise in accordance with the law.
We may at times collect and use cookies on our website, which may be used by, and on, third-party websites that host our online advertisements. You may choose to disable cookies through your internet browser settings.
We may use the personal information we collect to better understand your hearing healthcare needs and to improve the services we provide.
You have no obligation to provide any information requested by us. However, if you choose not to provide certain information, we may not be able to provide you with the services or products that depend on the collection of that information.
Marketing Communications
We may send you marketing information, including about our services and other products that we believe you may be interested in, by email, SMS, MMS or other electronic means with your express consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. You may subsequently opt-out of receiving marketing communications from us, by using any unsubscribe facility we provide, or by calling (02) 9190 8497 or emailing us on admin@acuityclinic.com.au. If you do opt-out, however, you will still receive communications from us relating to the goods and services we provide to you, such as appointment reminders and follow-ups.
We may send you marketing information, including about our services and other products that we believe you may be interested in, by email, SMS, MMS or other electronic means with your express consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information. You may subsequently opt-out of receiving marketing communications from us, by using any unsubscribe facility we provide, or by calling (02) 9190 8497 or emailing us on admin@acuityclinic.com.au. If you do opt-out, however, you will still receive communications from us relating to the goods and services we provide to you, such as appointment reminders and follow-ups.
Security and disclosure of personal information
We take reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes the use of encrypted and secure third-party service providers to assist with appointment scheduling, patient communications, data collection, data transfer, practice management and clinical record keeping.
We will generally use and disclose your personal information for the primary purpose for which we collected it, or where you have consented to the use or disclosure. For example, we may use and disclose your personal information to the federal Department of Health where you apply for a hearing services voucher, your GP or a medical specialist.
We may also use and disclose your personal information so that we can provide you with information about our products and services. You can opt-out of receiving this information by calling (02) 9190 8497 or emailing us on admin@acuityclinic.com.au.
We may provide personal information about you to service providers who assist us in providing healthcare services, appointment scheduling, patient communications, information technology services, clinical record management and business operations. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
We may provide manufacturers of the hearing aids we supply with information that is automatically stored by those hearing aids, however we will do so on an anonymous basis.
We take reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes the use of encrypted and secure third-party service providers to assist with appointment scheduling, patient communications, data collection, data transfer, practice management and clinical record keeping.
We will generally use and disclose your personal information for the primary purpose for which we collected it, or where you have consented to the use or disclosure. For example, we may use and disclose your personal information to the federal Department of Health where you apply for a hearing services voucher, your GP or a medical specialist.
We may also use and disclose your personal information so that we can provide you with information about our products and services. You can opt-out of receiving this information by calling (02) 9190 8497 or emailing us on admin@acuityclinic.com.au.
We may provide personal information about you to service providers who assist us in providing healthcare services, appointment scheduling, patient communications, information technology services, clinical record management and business operations. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
We may provide manufacturers of the hearing aids we supply with information that is automatically stored by those hearing aids, however we will do so on an anonymous basis.
Access and correction of personal information
If you need to access or correct any personal information we hold about you, please contact us using the ‘Contact Details’ set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision unless it is unreasonable to do so.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact our Privacy Officer at:
If you need to access or correct any personal information we hold about you, please contact us using the ‘Contact Details’ set out below. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision unless it is unreasonable to do so.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact our Privacy Officer at:
Acuity Hearing
Phone: (02) 9190 8497
Email: admin@acuityclinic.com.au
We endeavour to respond to complaints within a reasonable time frame. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
We endeavour to respond to complaints within a reasonable time frame. If you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).
