Terms and Conditions
Acuity’s free 20 minute hearing test
a) Acuity Hearing offers a free annual 20minute hearing test.
b) Free hearing tests are free of charge for everyone 50 years and over.
c) The Free hearing test is not a detailed hearing test which will be recommended for those that are diagnosed with hearing loss post the initial 20 minute test.
d) The subsequent detailed hearing test is complimentary for qualifying clients.
e) Acuity Hearing will qualify clients based on their hearing needs and the level of loss, where it exists.
f) Neither the free test or the complimentary detailed hearing test are valid for GP or specialist requested diagnostic hearing assessments. Diagnostic hearing assessments are paid consultation services with a comprehensive report.
Subsidised hearing aids under the Australian Government Hearing Services Program
a) Acuity Hearing is an accredited service provider under the Australian Government Hearing Services Program.
b) Acuity Hearing abides by strict guidelines and eligibility criteria set Australian Government Hearing Services Program. Please visit the link for more information https://www.health.gov.au/our-work/hearing services-program. Customers that are eligible for the voucher scheme must be an Australian citizen or permanent resident, are aged 21 years or older, suffer from the minimum hearing loss requirements as specific by the Hearing Services Program and are:
– A pensioner concession card holder or their spouse
– A Department of Veterans’ Affairs (DVA) Gold Card holder or their spouse
– A DVA White Card holder (hearing-specific conditions) or their spouse
– A member of the Australian Defence Force, including the:
o Permanent Navy
o Regular Army
o Permanent Air Force
o Reserves in continuous full-time service
– Referred by a Disability Employment Service.
– A Commonwealth Seniors Health Card does not provide eligibility for the program.
c) Hearing aids and care under the Hearing Services Program may be fully or partially subsidised, depending on the level of hearing device the customer would like to purchase. Acuity Hearing will always offer customers fully subsidised hearing devices as part its services.
30 day money back guarantee
a) Acuity Hearing through its hearing aid manufacturing partners offers a conditional 30 day money back guarantee on hearing aid device purchases only.
b) Acuity Hearing reserves the right to refuse to refund hearing aids where the hearing aid have not been returned in full or have been damaged or lost.
c) Any refund paid will be the amount paid by the customer only, as stated on the Acuity Hearing Receipt, and does not include any refund of any discounts or funders’ contributions (such as subsidies under the Hearing Services Program, any Insurance, or Worker’s Compensation).
d) Acuity Hearing will not be responsible for any other liabilities or costs incurred by the customer.
e) Customers must meet all the conditions below to be eligible to get their money back:
o Have purchased their hearing aid devices, with proof of purchase, from Acuity Hearing. Receipts must be shown to an Acuity Hearing representative.
o Must be within a 30-day period from the date of purchase as detailed on an Acuity Hearing Receipt.
o Hearing aid devices returned by the customer must been in near new condition with original packaging and documents. The condition of the hearing aids will be reviewed by both Acuity Hearing and the hearing aid device manufacturer. If the hearing aid housing or any other damages are identified, the cost to repair, as determined by the hearing aid manufacturer, will be deducted from the hearing aid refund to the customer.
o Acuity Hearing will refund the customer, less any damage costs, only after the hearing aid device manufacturer has reviewed the condition of the hearing aid and determined it to be in a near new condition eligible for refund. This will be within a 60 day period from the date the hearing aids are returned to Acuity Hearing by the customer.
Limited factory warranty
a) A limited factory warranty on hearing aid devices including receivers of 3 years applies.
b) A limited factory warranty on accessories including chargers, remote controls, TV links and Streamers of 1 year applies.
Free hearing aid device trial
a) Acuity Hearing provides qualifying customers a free hearing aid device trial.
b) To qualify for this offer, the customer must have hearing loss identified by an Acuity Hearing audiologist
c) The trial is up to 2 weeks from the date of fitment by an Acuity Hearing audiologist.
d) Acuity Hearing shall remain the owner of the hearing aid/s during the trial period.
e) Acuity Hearing, in event of loss, damage or failure to return the trial hearing aid/s, reserves the right to charge the customer up to the full value of the hearing aid trial devices, at its sole discretion.
Shipping
a) Acuity Hearing’s free shipping applies to domestic customer orders only, with an order value of greater than $149 required to qualify for this offer. Free shipping shall be standard post.
b) International shipping orders will be charged to the customer.
Standard device inclusions with any purchase (online or in-clinic)
a) Acuity Hearing shall provide the following standard inclusions for a 1 year term with any hearing aid device purchase:
o Detailed hearing test appointment
o Device fitting appointment
o Follow-up appointment
o Device calibration / adjustment x 1
o Basic general maintenance x 1
o 3 years standard warranty
o 30 day money back guarantee
Acuity Elevate Hearing Care Plan
a) Acuity Hearing offers for all customers a three (3) or five (5) year hearing care plan.
b) This will be charged upfront with the hearing aid device purchase.
c) Acuity Hearing include the following in its Elevate hearing care plans:
o Detailed hearing test appointment
o Device fitting appointment
o Follow-up appointment
o Unlimited device calibrations / adjustments
o Unlimited device general maintenance and clean. This includes disinfection and moisture removal.
o Annual device overhaul and detailed cleaning including function assessment, filter, dome and tubing replacement. Receiver replacement is not included and will be charged if replacement is required.
o Same day priority appointments. Acuity Hearing will schedule you in on the day you request.
o Acuity Hearing offers 20% off on its wax removal services
o Acuity Hearing offers 10% off on its accessory services
o Acuity Hearing offers loss or damage cover to new hearing aid purchased within the first 12 months. The following Terms apply:
o Acuity Hearing through its hearing aid manufacturing partners may, in its absolute discretion and provided the hearing instrument has been paid for in full, replace once only any hearing aid lost or damaged beyond repair by the customer within twelve (12) months from the hearing aid supplier invoice date for that hearing aid. A condition precedent to replacing a hearing aid shall be the receipt by Acuity Hearing of a completed and duly executed statutory declaration by the customer outlining the date and circumstances of the loss or damage. Where a hearing aid has been damaged, the damaged hearing aid must accompany the statutory declaration.
o Acuity Hearing will apply a standard excess to all claims of $650 per hearing aid device.
o Where a lost or damaged hearing aid is a discontinued model, Acuity Hearing and the hearing aid manufacturing partner may in its absolute discretion replace the lost or damaged hearing aid with a model of equal or greater value. The unexpired portion of the warranty period contained for the lost or damaged beyond repair hearing aid shall apply to all hearing aids replaced.
o 3 years standard warranty
o 30 day money back guarantee
Online shop and in-clinic list price
a) Listed devices online on Acuity Hearing’s Shop are on a single hearing aid device basis only. Where bilateral (both ears) loss is diagnosed, the listed price is required to be doubled.
b) Acuity Hearing does not include a charger in any listed rechargeable device price as a standard offer, unless stated by an Acuity Hearing audiologist.
c) Devices listed online may differ to devices available in clinic depending on their availability from the manufacturer.
